PopReel Terms of Service and End-User Licence Agreement

Operator	MET DAAN LIMITED
Registered office	15 Princes Street, Tralee, Kerry, V92 YY15, Ireland
Contact	admin@popreel.io

These Terms of Service and End-User Licence Agreement (the "Terms") form a legally binding agreement between you and MET DAAN LIMITED, an Irish company with company number 569157 and registered office at 15 Princes Street, Tralee, Kerry, V92 YY15, Ireland ("MET DAAN", "PopReel", "we", "us" or "our"). They govern your access to and use of the PopReel website at https://popreel.io, the PopReel mobile applications, any PopReel experience made available within a third-party platform (including a TikTok Mini App), and all related content, features, subscriptions, purchases, rewards and services (together, the "Service").

Important: These Terms include subscription, in-app purchase, virtual item, third-party platform and consumer-rights provisions. Nothing in these Terms limits rights that cannot legally be excluded.

1. Acceptance of these Terms

Please read these Terms carefully before using the Service. By creating an account, accessing or using the Service, starting a subscription, making a purchase, or otherwise indicating your acceptance, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not access or use the Service. If you access the Service through Apple, Google, TikTok or another third-party platform, that platform's terms may also apply. Where there is a conflict, these Terms govern your relationship with MET DAAN, while the platform terms govern your relationship with the relevant platform provider.

The Service is intended for personal, non-commercial consumer use only.

2. Eligibility, age requirements and minors

You must be at least 13 years old to use the Service. If the law where you live requires a higher minimum age, that higher age applies.

If you are under 16 in Ireland or another country where parental authorisation is required for the relevant processing of personal data, or if you are not legally able to enter into these Terms on your own, a parent or legal guardian must review and accept these Terms on your behalf and supervise your use of the Service.

The Service is not directed to children under 13. We do not knowingly permit children under 13 to create an account. If you believe that a child has used the Service contrary to this section, contact us at admin@popreel.io.

Some titles may contain mature, frightening, romantic, suggestive or other age-sensitive themes. Content ratings, warnings and parental controls may vary by title, device, platform and country. Parents and guardians are responsible for deciding whether content is suitable for minors in their care.

3. About PopReel and how to contact us

The Service is operated by MET DAAN LIMITED, company number 569157, with registered office at 15 Princes Street, Tralee, Kerry, V92 YY15, Ireland.

You may contact us by email at admin@popreel.io or by post at the registered office above. We may contact you using the email address or other contact details associated with your account, through in-app notices, or by posting a notice within the Service.

References to "writing" in these Terms include email and in-app electronic communications.

4. Your account

You may need an account to access some features. You must provide accurate, current and complete information and keep it updated.

You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account, except to the extent caused by our failure to use reasonable security measures. Notify us promptly if you suspect unauthorised access.

You may not sell, rent, transfer, share for commercial purposes, or otherwise assign your account or any paid entitlement. Reasonable device, stream or account limits may apply and will be shown within the Service where relevant.

We may require you to verify your email address, age, payment status or other information where reasonably necessary for security, fraud prevention, legal compliance or access to particular features.

5. Limited licence to use the Service

Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable and non-sublicensable licence to access and use the Service and stream authorised content for your own private, non-commercial use on supported devices.

The Service and its content are licensed, not sold. No ownership right in the Service, any episode, film, artwork, character, soundtrack, software, virtual item or other content is transferred to you.

Unless expressly enabled by the Service, you may not copy, download, record, rebroadcast, publicly perform, distribute, sell, rent, modify, translate, adapt, create derivative works from, remove rights-management information from, or otherwise exploit any part of the Service or its content.

You may not reverse engineer, decompile, disassemble or attempt to derive source code from the Service, except to the limited extent that applicable law expressly permits such activity despite this restriction.

6. Content, catalogue and availability

PopReel provides short-form episodic entertainment and related audiovisual content. Titles, episodes, languages, subtitles, dubbing, release dates, free-access periods, paid-access rules and geographic availability may differ by country and may change over time because of licensing, legal, commercial, technical or editorial reasons.

We do not guarantee that a particular title or episode will remain available indefinitely. Where a change materially affects a paid digital service supplied on a continuing basis, we will provide the notice and remedies required by applicable consumer law.

You need a compatible device, supported software and a suitable internet connection. Your internet provider or mobile carrier may charge data or other fees. Streaming quality may vary depending on your device, connection, location and platform.

The stories and characters presented through the Service are generally fictional or dramatised. They are provided for entertainment and should not be treated as factual, professional, medical, legal, financial or other advice.

7. AI-assisted and synthetic content

Some PopReel content may be created, translated, dubbed, enhanced or otherwise assisted by artificial intelligence or synthetic-media tools. Where required by law or platform policy, we will provide an appropriate label or disclosure.

AI-assisted content may depict fictional people, voices, places or events. You must not treat a fictional or synthetic depiction as evidence that a real person said, did or experienced the depicted event.

8. Prohibited conduct

You must not use the Service to break the law, infringe another person's rights, evade content restrictions, interfere with the Service, or harm users, systems or networks.

In particular, you must not: (a) bypass paywalls, access controls, geographic restrictions, security measures or digital rights management; (b) use bots, scripts, crawlers, scrapers or automated systems to access, copy, measure or manipulate the Service; (c) manipulate views, rankings, rewards, referrals, ratings or engagement; (d) introduce malware or harmful code; (e) attempt unauthorised access to accounts, systems or data; (f) use the Service to harass, threaten, defraud or impersonate another person; (g) resell or commercially exploit access to the Service; or (h) use content to train or develop an artificial intelligence model without our prior written permission.

We may investigate suspected misuse and take proportionate action, including limiting features, suspending access or terminating an account, subject to applicable law.

9. Subscriptions and free trials

Some features are available through recurring subscriptions. The subscription period, price, currency, taxes, included benefits and billing frequency will be shown before you confirm the purchase.

Subscriptions normally renew automatically at the end of each billing period unless cancelled before renewal. The exact renewal timing, billing rules and cancellation method depend on the platform through which you subscribed.

If you subscribe through Apple, Google Play, TikTok or another platform provider, that provider processes the payment and manages renewal, cancellation and, where applicable, refunds. You must manage or cancel the subscription through the relevant platform account or the cancellation link provided in the Service. Deleting your PopReel account or uninstalling the application does not automatically cancel a third-party subscription.

Where a free or discounted trial is offered, the length of the trial, the price after the trial, and any eligibility restrictions will be disclosed before you accept it. Unless cancelled in time, the trial may convert to a paid, automatically renewing subscription.

We or the relevant platform may change the price of a subscription. Any price increase will apply only from a future renewal date and will be notified in advance where required. You may cancel before the new price takes effect.

10. One-off purchases, episode access, Virtual Items and Rewards

The Service may offer one-off purchases, episode or series unlocks, digital credits, coins, platform credits, promotional rewards, membership benefits or other digital items (together, "Virtual Items"). When the Service is accessed through TikTok, eligible purchases may use TikTok Beans or another TikTok payment mechanism. When accessed through Apple, Google or another platform, the relevant platform billing system may apply.

Virtual Items give you a limited, personal licence to access the relevant feature or content. They are not money, a deposit, legal tender or property, have no cash value, and may not be transferred, traded, sold or redeemed for cash, except where mandatory law expressly provides otherwise.

Promotional rewards may be subject to separate rules, eligibility conditions and expiry dates disclosed when offered. Purchased entitlements will not expire unless an expiry was clearly disclosed before purchase or is required by the platform or applicable law.

We grant access after receiving valid payment confirmation from the relevant payment processor or platform. If a payment is reversed, refunded, charged back, unauthorised or fraudulent, we may withdraw the corresponding entitlement, subject to applicable law.

11. Prices, taxes, billing and payment security

Prices and any applicable taxes or charges will be displayed before purchase. Prices may vary by country, currency, platform, product, subscription tier or promotional offer.

We do not ask you to send payment-card details by email. Payments may be processed by Apple, Google, TikTok or another authorised payment provider, whose terms and privacy practices apply to payment processing.

You must have permission to use the selected payment method. If you are a minor, purchases must be authorised by a parent, legal guardian or the lawful account holder.

12. Cancellation, refunds and statutory consumer rights

You may cancel an automatically renewing subscription using the subscription-management tools of the platform through which it was purchased. Unless the platform or applicable law provides otherwise, cancellation takes effect at the end of the current paid billing period and you retain access until then.

Refund requests for purchases made through Apple, Google Play, TikTok or another platform provider should normally be submitted through that provider's refund process. We may assist with information reasonably required to identify the transaction. This does not limit any mandatory legal right you have against MET DAAN or the platform provider.

If you are a consumer in Ireland, the European Economic Area or another jurisdiction with mandatory digital-content or digital-service rights, those rights are not excluded by these Terms. Depending on the circumstances, you may be entitled to have a non-conforming digital service brought into conformity, receive a proportionate price reduction, terminate the contract, or receive a refund.

For distance contracts, a statutory withdrawal period may apply. Where you purchase digital content for immediate supply, we may ask you to expressly consent to supply beginning during the withdrawal period and to acknowledge that you may lose the withdrawal right once supply begins. For a digital service that begins immediately, you may be required to pay a proportionate amount for service supplied before a valid withdrawal. These consequences apply only where the required disclosures, consent and confirmation have been provided and only to the extent permitted by law.

Where MET DAAN is responsible for a statutory refund, it will be provided without undue delay and within the period required by law, normally using the original payment method unless you agree otherwise. A model cancellation form is included at the end of these Terms for situations where a statutory withdrawal right applies.

13. Advertising, recommendations and promotions

The Service may include advertising, sponsored content, product placements, recommendations and promotional messages. Advertising personalisation and the use of tracking technologies are addressed in our Privacy Policy and, where applicable, our consent controls.

A recommendation or ranking does not guarantee that content will be suitable for you. You remain responsible for deciding what to watch and for applying available content controls.

14. Third-party platforms, links and services

The Service may be downloaded from, embedded in, or connected to third-party platforms, including Apple App Store, Google Play and TikTok. Those platform providers are separate entities and their own terms, payment rules, community standards and privacy policies may apply.

Third-party links or services are provided for convenience. We do not control and are not responsible for third-party content, availability or practices, except where applicable law provides otherwise.

If a third-party platform suspends or restricts your platform account, payment account or access to its services, your ability to use the corresponding PopReel feature may also be affected.

15. Intellectual property and copyright complaints

The Service, its software, design, branding, trademarks, artwork, text, metadata, audiovisual works and other materials are owned by MET DAAN or our licensors and are protected by intellectual-property laws. All rights not expressly granted are reserved.

If you believe that content available through the Service infringes your copyright or another intellectual-property right, email admin@popreel.io with: (a) your full name and contact details; (b) identification of the protected work; (c) the exact location of the material complained of; (d) an explanation of the claimed infringement; (e) evidence of ownership or authority to act; and (f) a statement that the information supplied is accurate and provided in good faith.

We may remove or restrict access to disputed material while reviewing a complaint and may request further information.

16. Privacy and electronic communications

Our collection and use of personal data are described in the PopReel Privacy Policy. The Privacy Policy forms part of the information provided to you but is not intended to reduce any right available under data-protection law.

Service-related communications, such as security alerts, purchase confirmations, changes to paid services and account notices, are not marketing messages and may be sent where necessary to provide the Service. You may manage marketing preferences separately.

17. Updates, maintenance and changes to the Service

We may provide updates, patches or new versions and may require you to install a supported version for security, compatibility or functionality. You should install updates within a reasonable time when informed that they are necessary.

We may change the Service for valid reasons, including legal or regulatory requirements, security, fraud prevention, technical improvements, compatibility, rights availability, user safety, or to add or improve features.

If a change to an ongoing paid digital service is more than minor and negatively affects your access or use, we will provide advance notice and any right to terminate or obtain a remedy required by applicable law. Urgent security, safety or legal changes may take effect immediately.

18. Suspension, termination and account deletion

You may stop using the Service at any time. You may request account deletion through the account settings or the deletion method described in the Service. We may retain limited information where required by law, to resolve disputes, prevent fraud or enforce rights, as explained in the Privacy Policy.

Account deletion does not automatically cancel a subscription purchased through a third-party platform. You must separately cancel the subscription through that platform.

We may suspend or terminate access where reasonably necessary because of a serious or repeated breach of these Terms, fraud, security risk, unlawful activity, non-payment, platform requirements or legal obligations. Where appropriate and legally required, we will provide notice and an opportunity to remedy the issue.

If we terminate a paid service for reasons not caused by your breach, you will receive any refund or continued access required by applicable law or the relevant platform rules.

19. Service standards, warranties and your statutory rights

We will provide the Service with reasonable care and skill and in conformity with the contract and applicable consumer law. Nothing in these Terms excludes or limits any guarantee, remedy or statutory right that cannot lawfully be excluded.

Because online services depend on networks, devices, third-party platforms and events outside our reasonable control, we do not promise that the Service will always be uninterrupted or error-free. This does not remove our responsibility for failures for which we are legally liable.

To the extent permitted by law, we are not responsible for problems caused by an unsupported device, an inadequate internet connection, your failure to install a necessary update after receiving clear instructions, unauthorised changes to your device, or a third-party service outside our control.

20. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, breach of mandatory consumer rights, or any other liability that cannot lawfully be excluded or limited.

The Service is supplied for private consumer use. We are not responsible for business losses, including loss of profit, revenue, contracts, opportunity, goodwill or business data, arising from use of the Service for a commercial purpose.

For consumer losses, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for loss that was not reasonably foreseeable when the contract was formed, except where the law provides otherwise.

21. Governing law and disputes

These Terms and your relationship with MET DAAN are governed by Irish law.

If you are a consumer resident in the European Union, European Economic Area, United Kingdom or another jurisdiction with mandatory consumer protections, you also retain the protections that cannot be excluded under the law of your habitual residence. Nothing in these Terms prevents you from bringing a claim in a court that has jurisdiction under applicable consumer law, including a competent court in your country of residence where such a right applies.

Before starting formal proceedings, please contact admin@popreel.io and give us a reasonable opportunity to resolve the issue.

22. Additional terms for Apple App Store users

If you obtained the PopReel application through Apple's App Store, these Terms are between you and MET DAAN, not Apple. MET DAAN, not Apple, is responsible for the application, its content, maintenance and support, subject to applicable law.

If the application fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price paid for the application, if any, in accordance with Apple's rules. To the maximum extent permitted by law, Apple has no other warranty obligation for the application.

MET DAAN, not Apple, is responsible for addressing claims relating to the application, including product-liability claims, legal or regulatory compliance, consumer-protection claims, and third-party intellectual-property claims.

You must comply with applicable third-party terms when using the application and with applicable export-control and sanctions laws.

Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it against you.

23. General terms

These Terms, the Privacy Policy and any purchase-specific or promotion-specific terms presented to you form the agreement between you and MET DAAN regarding the Service. If additional terms apply to a feature, those additional terms will govern that feature to the extent of any conflict.

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver of the right to enforce it later.

You may not transfer your rights or obligations under these Terms without our written consent. We may transfer these Terms to an affiliate or successor in connection with a reorganisation, merger, sale or transfer of the Service, provided this does not reduce your mandatory consumer rights. We will notify you where required.

Section headings are for convenience only. Singular words include the plural and vice versa where the context requires.

24. Changes to these Terms

We may update these Terms for valid reasons, including changes to law, regulation, platform requirements, security, the Service or our business model.

For material changes that may adversely affect you, we will give reasonable advance notice by email, in-app notice or another appropriate method, except where an urgent legal, security or safety reason requires an immediate change. If you do not agree to a material change, you may stop using the Service and cancel any affected subscription before the change takes effect.

The "Last updated" date at the top shows when these Terms were most recently revised.

25. Contact and complaints

For questions, complaints, account issues, copyright notices or support requests, contact:

MET DAAN LIMITED
PopReel Support
15 Princes Street
Tralee, Kerry, V92 YY15
Ireland
Email: admin@popreel.io

For a payment or refund issue involving Apple, Google Play, TikTok or another platform provider, you may also need to use that platform's support and transaction-management process.

Appendix 1 — Model Cancellation Form

Complete and return this form only if you have a statutory right to withdraw from a contract made directly with MET DAAN LIMITED. For purchases made through Apple, Google Play, TikTok or another platform provider, use the platform's cancellation or refund process where applicable.

To: MET DAAN LIMITED, 15 Princes Street, Tralee, Kerry, V92 YY15, Ireland; admin@popreel.io

I/We hereby give notice that I/We withdraw from my/our contract for the following digital content or digital service:

• Ordered on / contract concluded on:
• Name of consumer(s):
• Address of consumer(s):
• Email address associated with the account:
• Order or transaction reference (if available):
• Signature of consumer(s) (only if this form is submitted on paper):
• Date: